GENERAL INFORMATION

• Do I need to bring an electrical adapter?
  All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non North American appliences/devices, we recommend bringing an adaptor. Please note that our rooms do not offer 220V sockets.
• What credit cards does the resort accept?
  Visa, Master Card, and American Express, only.
• Do you offer rates that are not all-inclusive?
  No, the only rates we offer are all-inclusive.
• Is there an ATM at the hotel?
  Yes, we have two ATMs on-site, one of which is located in the main lobby. One ATM dispenses Mexican Pesos (MXN), the other dispenses U.S. Dollars (USD).
• Is a credit card required at check-in?
  Yes. A pre-authorized HOLD may be applied. Please consult with our Front Desk staff for specific details.
• Is pre-arrival check-in available?
  No, we do not offer pre-arrival check-in.
• Upon arrival, can I upgrade my room?
  Yes, however room upgrades are subject to availability. Additional fees may apply except for World of Hyatt members, including: Discoverist, Explorist, and Globalist members. For more details, visit https://www.hyatt.com/world
• Do I need to bring money and exchange my currency to Mexican Pesos when I arrive?
  Your all-inclusive plan includes meals, drinks, entertainment, and many fun activities . However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort will provide US Dollar to Mexican Peso exchange services subject to availability. Cash payments are accepted in CAN/US Dollars, and Mexican Pesos.
• Is there a secure place to keep valuables?
  In-Room Safes are included in all suite categories. Our resort is not liable for unnattended items left in public areas.
• Does the resort have a hurricane policy?
  Yes. Please contact resort for further details, hurricane policies are liable to change.
• Does the resort have a smoking policy?
  Hyatt Ziva Puerto Vallarta is smoke-free family resort, however we do offer designated areas where smoking is allowed.
• What is the tipping policy at the resort?
  All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.
• Can I drink local water?
  We recommend not to drink faucet/tap water, the resort will provide filtered and bottled water at all time. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third party auditors, our resort is compliant to the highest level in industry sanitation standards.
• Does the resort provide medical services or support?
  A medical doctor is available on-site from 8:00am to 8:00pm, at additional cost. Certified lifeguards are available in pool and beach areas, first aid is provided on a 24 hour basis for emergency situations. We hold the highest level of safety industry standards, however the resort will hold a limited liability for emergency situations incurred by guests.
• What is the minimum age for check-in?
  18 years of age.
• Are pets allowed?
  Pets are not allowed.
• Is there babysitting available? If so, is there a fee for babysitting?
  No, we currently do not offer private babysitting services.

INCLUSIONS

• What's included in my all-inclusive package?
  All drinks and meals are included. On-site entertainment, fitness facilities, non-motorized aquatic sports (kayak tours), daily outdoor and indoor activities, in-suite minibar, free wifi, and kids/teens recreational areas are included. Tastings, and multiple social activities are also part of the all-inclusive package. Please visit our activities page for more information.

  The following services are not offered as part of the all-inclusive plan, except as otherwise provided:

  • • Spa & beauty services
  • • Third party on-site boutique stores
  • • Off-site tours and excursions
  • • Airport transfers, taxis, local shuttle services, car rentals
  • • National and international telephone calls
  • • Certain specialty wines and spirits, certain premium meat cuts, and lobster
  • • Laundry and dry-cleaning services
  • • Private Group Events, Romantic Dinners
  • • Beach and pool cabanas
  • • Crazy Cocos

  
  
• Does the resort offer a Day Pass service?
  Yes, we offer a Day Pass service, however it is subject to availability based on occupancy. For further information and bookings please contact our Concierge Desk: [email protected]
• If I am on a cruise, and a nearby stop is scheduled in my itinerary, can I visit the resort?
  Yes, you may visit our resort by purchasing a Day Pass in advance by contacting us via email: [email protected]
• What's included in my interval international package?
  Please consult inclusions with your interval international travel agent.

TRANSPORTATION

• How far is the resort from the airport and downtown Puerto Vallarta?
  We are located at an approximately thirty-minute drive from Puerto Vallarta International Airport, and an approximately five-minute drive to downtown Puerto Vallarta.
• Are airport transfers included to and from the resort?
  No. However, the resort can offer assistance in arranging airport transfers offered by third-party vendors at an additional cost. You may book airport transfers and other transport services prior to arrival via email: [email protected].
• Does the hotel provide shuttles or transportation around the local area?
  No, however for an additional fee you may book a shuttle or transfer service via email: [email protected].
• Is parking available at the resort?
  Yes, we offer guest-only free self-service parking, valet parking is not available.

DINING

• What are the dress codes for the different restaurants?

  • Resort Casual
  Not allowed: Bathing suits without cover-ups

  • Smart Casual
  Not allowed: Tank tops, beach sandals or flip flops, bathing suits, sports/beach shorts

  • Resort Formal
  Not allowed: T-shirts or tank tops, beach sandals or flip flops, bathing suits, shorts, hats

  • All dining venues and bars:
  - Shoes, shorts, and tops must be worn at all restaurants, guests cannot be barefoot
  - No wet clothes allowed at any restaurant

• Do I need to make dinner reservations?
  For an optimal dining experience, we strongly recommend booking your reservations for our specialty restaurants: Casa Grande, Melanzane, Pureza, and Blaze. Group reservations of 9 or less may be made onsite after check-in through our Food and Beverages Concierge. For groups of over 9 people, an option of a private dining setting is available at an additional fee, with either the choice of the restaurant’s regular menu or a catered banquet kit.
• If I am a vegetarian or have special dietary needs, will I have adequate options?
  Yes, the resort offers gluten-free, vegetarian options, and additional assistance in accommodating special dietary needs (please notify the resort ahead of time).
• What are the different dining options for kids?
  Children's menus are available at all restaurants.
• Do you offer premium branded spirits?
  Yes, cocktails made with international and national premium branded spirits are available as part of our all-inclusive experience. Club guests will enjoy cocktails made with top-rated spirits at our VIP Lounge. Specialty wines and spirits, such as champagne are available for purchase
• Is there room service?
  Yes. 24-hour, all-inclusive suite service is available, limited to the total number of guests per suite.
• Are there any restaurants open late at night?
  Restaurants close at 10:30PM or 11:00PM.
• What types of beer are available?
  Both international and national beer brands are offered.
• Are their age requirements for entering bars on property?
  Yes, the legal drinking age in Mexico is 18. You must be 18 years and older to enter our bars.
• Do any of the restaurants close during certain times of the year?
  All of our restaurants are open year-round. One or two restaurants may close during themed nights. Please contact the hotel for further details.
• Which restaurants are recommended for large parties? Does group dining need to be planned in advance?
  For a party of over 9 people, the option of a private dining setting is available at an additional fee with either the choice of the restaurant’s regular menu or a catered banquet kit. Group dining needs to be scheduled in advance, please contact our Groups Desk to book.
• Does the resort have a swim-up bar?
  Yes, we offer a swim-up bar and an adults-only pool-bar.
• What type of liquor and beverages are included within the rooms?
  Rooms located in the Main Tower are stocked with beer, soft drinks, juice, and bottled water. Club Tower rooms are additionally stocked with mini-bottles of rum and whisky.
• Do you offer private dining services, in-room or at the beach?
  Yes, subject to an additional fee with multiple location and menu options. Save your spot by contacting us: [email protected] . For groups of over 9 people, please contact our Groups Desk to learn more.
• Are kids allowed at every restaurant? Are there any restrictions?
  Children are welcome at every restaurant, and there are no restrictions. Our bars are restricted to adults ages 18 and over.

ACCOMMODATIONS

• We are traveling with a couple of friends. Can we request adjoining or connecting rooms?
  Connecting rooms are currently not available.
• Can I book a specific room online?
  You may only book a room category online. Special room requests are available, however subject to availability upon arrival.
• What is the difference between an Ocean View and an Oceanfront room?
  Oceanfront rooms offer unobstructed, panoramic views of the ocean. Ocean View rooms may offer partial views of the ocean.
• Are there balconies in all rooms?
  Rooms at the Main Tower offer juliette balconies. We also offer a specific Balcony Room category that may be booked or upgraded at an additional cost during check-in. All Club Tower rooms offer private furnished balconies.
• Is Hyatt Ziva Puerto Vallarta, family friendly?
  Yes, we provide activities and resort amenities for all ages, including kids and teens.
• What is concierge service?
  Offering an exceptional hospitality experience, our Concierge Desk will be your first point of contact for any questions that you may have. Concierges can also assist you in booking both on-site and off-site activities. Our Concierge Desk is available from 9:00am to 9:00pm.
• What type of beds are offered?
  We offer king and double beds. Specific details on bedding configurations per suite are outlined in our suites section of website.
• Are rooms accessible for guests with physical disabilities? Is the resort wheelchair accessible?
  We offer ground floor suites that are fully equipped for guests with special physical needs, Please contact us to learn more and to book. Most areas in the resort are wheelchair accessible, one restaurant is not.

ACTIVITIES

• How can I arrange tours and excursions outside the resort?
  Tours may be purchased at our on-site Tour Agency, located in the main lobby. These include Outdoor Adventure, Las Caletas Beach Hideaway, Dolphin Adventure, Rhythms of the Night, and Marietas Eco Discovery. For questions or to book an excursion, you may contact us via email: [email protected]
• What is the difference between an activity and an excursion?
  Activities are included in the all-inclusive plan such as games and fitness classes. Excursions are optional off-site activities offered by third-party vendors at an additional cost.
• Are cabanas available for rent?
  Yes, we offer large cabanas for rent. Please contact our Concierge Desk for pricing and inclusions. Palapas (shaded palms with lounge chairs) are available on a first come first serve basis.
• Are spa treatments included? If not, what is the price, and can they be booked in advance?
  Spa and beauty treatments are not included and are available at an additional fee. Treatments may be booked in advance, please call +52-322-226-5056 or email [email protected] .
• Can I sunbathe topless on the beach?
  No. Due to local regulations, nudity is not allowed in beach areas.
• Are the pools heated?
  Yes, all pools are heated to 28C/83F aprox. during the winter months.
• What types of watersports are offered?
  We offer all-inclusive watersports, including kayak tours and boogie boarding. There are also off-premise tours available for a fee: jet skis, paddle boarding, kayaking, and catamarans.
• Do you offer on-site photography services? Would this need to be planned in advance?
  Yes, we offer photography services through a third-party and are subject to a fee. Arrangements can be made by emailing [email protected] during your stay or prior to arrival.