GENERAL INFORMATION
Do I need to bring an electrical adapter?
All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non North American appliances/devices, we recommend brining an adaptor.
Are kids allowed at Hyatt Ziva Los Cabos?
Yes, all ages are welcome.
What credit cards does the resort accept?
Visa, Master Card, and American Express, only.
Do you offer rates that are not all-inclusive?
No, the only rates we offer are all-inclusive.
Is a credit card required at check-in?
Yes. A pre-authorized HOLD will be applied as a deposit. Please consult with our Front Desk staff for specific details.
Is pre-arrival check-in available?
No, we do not offer pre-arrival check-in.
Do I need to bring money and exchange my currency to Mexican Pesos when I arrive?
Your all-inclusive plan includes meals, drinks, entertainment, and many fun activities . However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort will provide US Dollar to Mexican Peso exchange services, subject to availability. Payments are accepted in Mexican Pesos and all mayor credit cards.
Is there a secure place to keep valuables?
In-Room Safes are included in all suite categories. Our resort is not liable for unattended items left in public areas.
Does the resort have a hurricane policy?
Yes. Please contact resort for further details, hurricane policies are liable to change.
Does the resort have a smoking policy?
Hyatt Ziva Los Cabos is smoke-free family resort, however we do offer designated areas where smoking is allowed including, motor lobby, lagoon, and beach. Guests found smoking outside designated areas will be penalized with a fee of MXN$5,000.
What is the tipping policy at the resort?
All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations.
Can I drink local water?
We recommend not to drink faucet/tap water, the resort will provide filtered and bottled water at all time. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third party auditors, our resort is compliant to the highest level in industry sanitation standards & best practices.
Does the resort provide medical services or support?
A medical doctor is available on-site on a 24-hour basis, at additional cost. Certified lifeguards are available in pool and beach areas, first aid is provided on a 24 hour basis for emergency situations.
Is it possible to mail items that we purchased back home?
It depends on the items as some restrictions apply due to Custom regulations. Additional fees apply.
Are pets allowed at Hyatt Ziva Los Cabos?
No, due to resort policy.
Is there babysitting available? If so, is there a fee for babysitting?
Yes, babysitting service is available with prior request, at additional cost.
INCLUSIONS
What's included in my all-inclusive package?
All drinks and meals are included. On-site entertainment, fitness facilities, beach and pool butlers, non-motorized aquatic sports, daily outdoor and indoor activities, 24-hour room service, in-suite minibar, and free wifi. Tastings, pool foam parties and multiple social activities, are also part of the all-inclusive package. Please consult our Activities page for more information.
Ziva Club suites include superior amenities:
Private check-in and check-out
Superior views
Personalized concierge service
VIP in-suite refreshment center with spirits
Access to Hyatt Club Lounge
Premium Wi-Fi and complimentary local calls
15% discount on spa services
Discount on laundry services with express delivery
Luxury bathroom amenities
Laundry services with express delivery
The following services are not included as part of the all-inclusive plan, except as otherwise provided:
Spa & beauty services
Tours and excursions
Third party on site boutique stores
Off-site tours and excursions
Airport transfers, taxis, local shuttle services, car rentals
National and international telephone calls
Beach cabanas
Certain specialty wines and spirits
Laundry and dry-cleaning services
Nanny services
Lobster and speciality private dinners
Does the resort offer day passes?
No, the resort does not offer day-passes.
Please note there is a $38 Mexican pesos Environmental Tax per room, per night on arrival.
TRANSPORTATION AND LOCATION
How far is the resort from the airport?
Hyatt Ziva Los Cabos is a twenty minute drive away from San Jose del Cabo Inernational Airport, and a 5 minute drive from downtown San Jose del Cabo.
Are airport transfers included to and from the resort?
No. However the resort can offer airport transfer services at additional cost offered by third party vendors.
Is parking available at the resort?
Yes, we offer guest-only free parking, subject to availability.
DINING
What are the dress codes for the different restaurants?
• Resort Casual
Not allowed: Bathing suits without cover-ups
• Smart Casual
Not allowed: Tank tops, beach sandals or flip flops, bathing suits, sports/beach shorts
• Resort Formal
Not allowed: T-shirts or tank tops, beach sandals or flip flops, bathing suits, shorts, hats
• All:
- Shoes, shorts, and tops must be worn at all restaurants, guests cannot be barefoot
- No wet clothes allowed at any restaurant
Note: The above guidelines are not definitive and are subject to change.
Do I need to make dinner reservations? How do I reserve?
All other dining venues are available on a first come, first serve basis, reservations are not needed.
If I am a vegetarian or have special dietary needs, will I have adequate options?
Yes, the resort offers gluten-free, vegetarian options, and additional assistance in accommodating special dietary needs (please notify the resort ahead of time or at check-in, should this be the case).
What are the dining option for kids/children?
All of our dining venues offer a kid's menu, and options.
Do you offer premium branded spirits?
Yes. Cocktails made with international and national premium branded spirits are yours to enjoy as part of your all-inclusive plan. A variety of specialty spirits and bottles, such as champagne and first-rate wines are available for purchase.
Is there room service?
Yes. 24-hour suite service is available.
Are there any restaurants opened late at night?
Restaurants close at 10:30PM or 11:00PM.
What types of beers are available?
We offer a variety of beers, including Dos Equis Lager , Tecate and Tecate Light. A selection of local artisanal beers are also available in certain bars at an additional cost.
Are there age requirements for entering bars on property?
Yes, the legal drinking age in Mexico is 18. You must be 18 years and older to enter our bars.
Do any of the restaurants close during certain times of the year?
All of our restaurants are open year-round. One or two restaurants may close at night during the week whenever there is a theme night.
Does the resort have a swim-up bar?
Yes, we have a swim-up bar, pool bar.
Do you offer private dinners in-room or on the beach?
Yes, at additional. Please contact concierge for more information.
ACCOMMODATIONS
Can I choose my room online?
No. Rooms are assigned only upon check-in and are subject to availability.
Upon arrival, can I upgrade my room?
Yes, you may during check-in, additional costs apply.
We are traveling with a couple of friends. Can we request adjoining/connecting rooms?
Yes. Connecting rooms are available and may be arranged upon arrival. Connecting rooms are subject to availability.
What is the difference between an Ocean View and an Oceanfront room?
Oceanfront rooms offer unobstructed, panoramic ocean views and superior amenities. Ocean View rooms offer a partial ocean view.
What is concierge service?
Offering an exceptional hospitality experience, our concierge desk will be your first point of contact for any questions that you may have, concierges also offer orientation and assistance in coordinating on-site and off-site services. Our concierge desk is available from 7:00am to 11:00pm.
What type of beds are offered?
We offer king and double beds. Specific details on bedding configurations per suite are outlined in Suites .
Are the rooms handicapped accessible? Is the resort wheelchair accessible?
We offer suites that are fully equipped for guests with special physical needs, please contact us directly to learn more, and to book.
Is the resort wheelchair accessible?
Yes.
Are there balconies in all rooms?
Non ground-floor rooms have balconies, ground floor suites offer a terrace and some offer a semi-private swim-up pool.
ACTIVITIES
How can I arrange tours and excursions outside the resort?
Tour offered by third party vendors may be purchased at our on-site hospitality desk, located in the main lobby.
What is the difference between an activity and an excursion ?
Generally, activities are included in the all-inclusive plan such as pool parties, tastings and fitness lessons. Tours and excursions are optional off-site activities offered by third party vendors, at additional charge.
Are cabanas available for rent?
Pool and beach cabanas are available for rent on a first come first serve basis, prices range from US$105 to US$185. Cabanas may also be reserved in advance by contacting Guest Services: +52 624 163 7730.
Are spa treatments included? If not, can they be booked in advance?
No, neither spa nor salon treatments are included. Treatments may be booked in advance by contacting our spa manager: : [email protected] .
Can I sunbathe topless on the beach?
No, due to local regulations.
Are the pools heated?
Our pools hold an adequate temperature year-round.
What types of watersports are offered?
We offer all-inclusive watersports, such as aqua-aerobics, pool parties, and water volleyball.
Do you offer photography outings on the property? Does this need to be planned in advance?
Yes, subject to availability with prior planning.
Are there malls nearby?
Yes, there are several shopping destinations just minutes away from our resort.